Privacy Policy

Welcome to Winnerz privacy policy. This page explains what personal and technical information we collect, how we use and protect it, and the choices available to you. We take your privacy seriously and aim to be clear about how your information is handled when you use our services.

Types of data we collect

We collect information necessary to operate your account and provide services. This includes personal details you give us, technical data from your device, and transactional records of your activity on the site.

Personal data

Personal data may include your name, date of birth, contact details, postal address and identity documents where verification is required. We use this information to create and manage your account, verify identity and to meet any legal obligations relating to account security and anti-fraud checks.

Technical data

Technical data covers IP address, browser type, device identifiers and operating system. We collect this automatically to help with site performance, to detect unauthorised access and to present content that works on your device.

Transactional data

Transactional data includes deposit and withdrawal records, payment method details (as needed for processing), bets or game history and bonus activity. We retain transaction information to support account management, customer support and regulatory reporting where required.

Use of information

We use your data to provide and improve our services, to process payments, to verify your identity and to prevent fraud or money laundering. We may also use information to respond to queries, handle disputes and comply with legal obligations.

Data protection practices

We apply appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse. Access to your information is limited to authorised personnel and approved third-party providers who act on our behalf.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, deliver site functionality and gather analytics. You can manage cookie settings through your browser or within our cookie control tools. Third-party tracking used for analytics and advertising is subject to those providers' privacy policies.

User rights

You have rights to access, correct or request deletion of personal data where applicable. You may also object to certain processing, request restriction or request data portability in line with applicable law.

Access, correction and deletion of data

To request access, correction or deletion, please contact our support team at [email protected]. We will respond to valid requests and may need to verify your identity before acting. Certain information may be retained where required for legal or regulatory reasons.

Information sharing and third parties

We may share information with payment processors, identity verification services, legal or regulatory authorities and other trusted service providers as needed to deliver our services or comply with law. We do not sell your personal data.

Privacy policy updates

We may update this policy from time to time. Material changes will be communicated via the website or by other direct means. Please review this page periodically to stay informed about how we handle your information.