Responsible Gambling Policy
At Winnerz we take safer gambling seriously. We want every player to enjoy controlled play and to be confident that their wellbeing comes first. This page explains the measures we provide, how you can control your activity, and where to find independent help if gambling stops being fun.
Our player protection principles
We aim to promote responsible play by offering clear controls, prompt support and access to independent advice. We monitor accounts for signs of harm and will contact players where there are clear indicators of risky behaviour. We expect all customers to play within their means and to use the tools available to stay in control.
Activity-control tools
You can access several control options on your account. These include deposit limits, loss limits, session time limits and temporary account breaks. Some tools are available directly in your account settings; others can be applied by contacting our support team. To request assistance, please use [email protected].
Deposit limits
Set a deposit limit to control how much you add to your account over a defined period. Limits can normally be configured as daily, weekly or monthly amounts. You can reduce a limit immediately; increases may take effect after a cooling-off period to prevent impulsive changes.
Loss limits
Loss limits help cap net losses over a chosen timeframe. These are designed to keep play predictable and affordable. If you’re unsure which option suits you, contact our team to discuss available settings.
Time limits and account breaks
Session limits and time-outs let you limit how long you play in a single session. For short breaks, use a time-out; for longer interruptions, consider a temporary account break. These measures are straightforward to apply and are reversible after the chosen period ends, subject to verification where required.
Self-exclusion
If you need to stop gambling for an extended period, self-exclusion is an option. We can apply self-exclusion at different lengths, including permanent exclusion on request. During self-exclusion your account will be closed and access blocked. Contact [email protected] to start the process or to find out more about how it works.
Signs of problematic behaviour
- Spending more than intended or chasing losses
- Neglecting work, family or other responsibilities
- Feeling anxious, distressed or secretive about gambling
- Using credit to gamble or repeatedly increasing deposits
Tips for staying in control
- Set realistic deposit, loss and time limits before you play
- Only gamble with money you can afford to lose
- Take regular breaks and avoid long sessions
- Don’t gamble when you’re stressed or under the influence
- Review your activity regularly and adjust limits as needed
Professional help and support organisations
If you or someone you know needs extra support, speak to a trained adviser. In the UK, organisations offering confidential help include GamCare, GambleAware and the national self-exclusion scheme. For urgent assistance, contact local health services. You can also contact our support team at [email protected] and we will help you access the right services.